No one is perfect. We all get upset. But some of us get upset more often than others. If that person is the client or the person you’re dealing with “EAR Statements” may help, according to an article by Bill Eddy.
He says high conflict people often attack those closest to them and those in authority (like their attorney), especially if they are frustrated (such as during litigation) because they have a hard time dealing with their emotions. Eddy says making EAR statements could help the situation.