Whether it’s claims adjusters, risk engineers, or customers submitting claims, Glass can help the insurance industry in many ways. For claims adjusters and risk engineers, Glass cuts down the number of devices they need to carry to just one. With Glass, they can take photos and videos, and with voice commands, dictate captions and upload photos and videos instantaneously, while keeping their hands free to perform other tasks. If Glass could also add in a projected full-size keyboard to its capabilities, it would allow claims adjusters to quickly capture detailed notes, even in strenuous circumstances–for example, while examining the undercarriage of a car.

Glass would give adjusters and risk engineers easy access to remote specialists via videoconferencing, and those specialists would get an exact first-person view, enabling quicker decision making. Videoconferencing also enables multiple specialists to participate actively in the risk survey simultaneously. They could provide specific instructions to the risk engineer to obtain high-quality visuals, eliminating the need for multiple site visits and significantly reducing the time needed to prepare risk survey reports, leading to improved quality of reports and underwriting. Glass can also provide risk engineers with risk assessment checklists and survey guidelines that are right in front of their eyes, ensuring that nothing is missed.

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Tags: claims adjusters, engineers, Glass cuts, Google Glass