In-house Counsel Need to Get Smart(er) About Tech
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Maybe it’s time for in-house lawyers to ditch all the technology and dust off their fountain pens.
Our company, CEB, recently ran a full-scale study of in-house legal technology, interviewing corporate counsel and surveying 117 companies on the implementation and performance of their six most common technology systems (contract management, document management, e-billing, e-discovery, IP management and matter management). The study assessed such things as cost, efficiency and quality. We also asked corporate counsel about the biggest risks to successful implementation—and since a truly successful implementation is so hard, those risks are awfully important.
Our big conclusion is that legal technology is great—except when it isn’t, which is most of the time. A thorough study of the sector produces a picture about as coherent as millennials’ political views. Nearly every technology platform we assessed had some users so enthusiastic that they would highly recommend them to others. Meanwhile, most of those same technologies had a similar number of users who wouldn’t wish them upon their enemies. Same technologies, different companies, radically different results.
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