Michael Zeytoonian echoed the need to make sure the clients choose the right process for their needs and their situational facts. He urged lawyers to conduct a process assessment with potential clients before they begin any course of action, focusing on client factors such as these:
How quickly do they need the matter resolved?
How importance is the relationship between the parties in the dispute?
Is confidentiality important?
Do they want to maintain control over the decision-making as to the result?
How draining will litigation be on their resources, energies and emotions?
What is their level of risk aversion?
How much control do they want to have over the process and scheduling?
