Nussbaum – Lessons on Language: Ken Cloke’s Dance of Opposites
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Ken’s talk at UNLV focused primarily on the language of conflict. Agreeing with Mark Twain’s observation that “kindness is a language which the deaf can hear and the blind can see,” Ken used examples to illustrate how deconstructing the language of conflict by its grammar, syntax, myth, archetype, and metaphor exposes the deeper meaning of the parties’ conflict.
Take grammar for example. A characteristic structure for conflict sentence is: PRONOUN + VERB + ACCUSATION (JUDGMENT). By paying attention to the form of PRONOUN used, one can elicit different forms of response. Consider a workplace conflict where one individual feels like she is taking on a greater burden of work responsibilities. Using different pronouns, such as they, you, s/he, it, I, and we, causes the characterization of the conflict to shift and thus leads to a different outcome.
Pronouns that are less accusatory and more objective, such as we, send a message of collaboration to the listener. The pronouns we use can influence how others react to us and, if used constructively, have the potential to transform a conflict. Ken conducts a similar analysis for other grammatical elements, such as verbs and objects, and comes away with the same conclusion: from the pronouns we use to the metaphors we reference, language is charged with emotional content. By examining the language of conflict communications, mediators and dialogue facilitators gain insight into what the conflict means to each individual and what interventions are likely to be effective.
Read original articleTags: UNLV, workplace conflict
