Conflicts are a daily reality for everyone, especially in a work environment.  While some are minor and easy to handle, others require specific attention in order to avoid tensions and lasting enmities among co-workers.  This is especially true in the context of family businesses where relationships are embedded in a system comprised of family dynamics and business structures.

Unfortunately, sweeping actual or potential conflicts under the rug remains the first reflex of most business owners.  This “sophisticated” conflict management technique generally leads to the formation of time bombs, which end up causing a great deal of disruption to the business itself.  By the time these bombs explode, the conflicts involved are so deep-rooted that resolving them is more difficult than what it would have been originally.

Managing conflicts in a timely manner, including with the help of a mediator or an advisor is therefore essential.  Nevertheless, if addressing conflicts is fundamental, preventing them is equally as important and may save a lot of time, energy and money.  To do so, business owners need to change their mindsets and implement simple but effective guidelines.

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