Document review often accounts for 60 percent or more of the cost of litigation. And although the size and nature of document reviews can vary, the basic goal is to identify documents that meet predefined criteria as specified in a document request. That said, document review needn’t be just a “cost of doing business” in discovery; instead, a well-devised and managed review can be a tool that furthers case strategy. Good processes, training, team management, and the right mix of people and technology can pay tremendous dividends.

Through the application of these factors, or “human analytics,” review teams can prioritize the information to be reviewed with more confidence than ever before and work smarter and faster. At the same time, documents that have a significant bearing on the case can be identified earlier, giving counsel the opportunity to understand the facts and formulate litigation strategies earlier.

THE HUMAN ANALYTICS PROCESS

Process-driven document review is the foundation for human analytics, regardless of whether those reviews are performed by in-house corporate groups, outside counsel, or through the efforts of review teams managed by third parties. Some basic issues are present in nearly all reviews: the extent to which technology is going to be used to identify and organize the documents, who is going the conduct the actual eyes-on review, and the process around the review.

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