By Melinda S. Gehris , February 8, 2012
This post has been viewed 1,915 times.
This article stresses the importance of recognizing emotion-often hidden behind facts-in mediation. The author presents ways for mediators to address emotional concerns, including active listening, and taking negative statements and placing them in a more positive context (referred to as reframing and paraphrasing). A mediator may be empathetic, and should acknowledge emotion, but must remain neutral throughout the mediation process.
