From Face-to-Face to Screen-to-Screen: Real Hope or True Fallacy?
By Philippe Gilliron, February 8, 2012
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This article deals with the growing field of Online Dispute Resolution (ODR). The article presents a review of legal scholarship and its analysis of ODR, including ODR’s advantages and disadvantages. Additionally, it analyses data on how the dispute resolution setting-face to face or online- impacts the participants’ perception of the other party and overall process, and how these perceptions influence outcomes.
