Democracy and Dispute Resolution: Systems Design and the New Workplace
By Richard C. Reuben , February 8, 2012
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The author suggests that unilaterally imposed arbitration requirements create limitations on the workers’ freedom to choose between court or some other form of dispute resolution to resolve their workplace complaint. The arbitration requirement may diminish workers’ social capital and destroy trust between employees and management. Formal and informal management policies that treat workers fairly and equally will promote more egalitarian workplaces.
