Predictive Analytics
New: Barriers to Resolution in Ideologically Based Negotiations: The Role of Values and Institutions
May 8, 2017
While traditional behavioral decision theory as applied to negotiation sheds light on some of the barriers encountered in negotiations, it does not fully account for many of the difficulties and failures to reach settlement in ideologically-based disputes. In this paper, we identify a number of factors that differentiate ideologically-based negotiations from other types of negotiation, and advance a perspective that takes into account the value-laden and institutional contexts in which they occur....
May 8, 2017
While traditional behavioral decision theory as applied to negotiation sheds light on some of the barriers encountered in negotiations, it does not fully account for many of the difficulties and failures to reach settlement in ideologically-based disputes. In this paper, we identify a number of factors that differentiate ideologically-based negotiations from other types of negotiation, and advance a perspective that takes into account the value-laden and institutional contexts in which they occur....
Insurers Embrace AI to Communicate With Customers
May 6, 2017
Insurance companies will spend on average $90 million on artificial-intelligence technologies by 2020, according to research from Tata Consultancy Services. The IT consulting firm forecasts in a study that insurers will place fourth behind telecommunications ($131 million), high tech ($119 million), and banking ($99 million) in AI spending by the end of the decade. Geico, the U.S. insurer owned by Berkshire Hathaway Inc., uses a a virtual assistant for its mobile application called Kate, according...
May 6, 2017
Insurance companies will spend on average $90 million on artificial-intelligence technologies by 2020, according to research from Tata Consultancy Services. The IT consulting firm forecasts in a study that insurers will place fourth behind telecommunications ($131 million), high tech ($119 million), and banking ($99 million) in AI spending by the end of the decade. Geico, the U.S. insurer owned by Berkshire Hathaway Inc., uses a a virtual assistant for its mobile application called Kate, according...
Survey: Major Disruption Expected in Claims
May 2, 2017
Engaging customers and improved claims processes are the top goals for innovating the claims customer service experience, according to a new survey of 400 insurance executives released by Insurance Nexus. The insurance research and analysis firm found that 78 percent of insurance executives believe that the American insurance claims industry is in the midst of significant disruption, with artificial intelligence, automation and IoT having the most impact on claims innovation. Insurers’ top priorities...
May 2, 2017
Engaging customers and improved claims processes are the top goals for innovating the claims customer service experience, according to a new survey of 400 insurance executives released by Insurance Nexus. The insurance research and analysis firm found that 78 percent of insurance executives believe that the American insurance claims industry is in the midst of significant disruption, with artificial intelligence, automation and IoT having the most impact on claims innovation. Insurers’ top priorities...
An Intelligence in Our Image: The Risks of Bias and Errors in Artificial Intelligence
April 27, 2017
Machine learning algorithms and artificial intelligence systems influence many aspects of people's lives: news articles, movies to watch, people to spend time with, access to credit, and even the investment of capital. Algorithms have been empowered to make such decisions and take actions for the sake of efficiency and speed. Despite these gains, there are concerns about the rapid automation of jobs (even such jobs as journalism and radiology). A better understanding of attitudes toward and interactions...
April 27, 2017
Machine learning algorithms and artificial intelligence systems influence many aspects of people's lives: news articles, movies to watch, people to spend time with, access to credit, and even the investment of capital. Algorithms have been empowered to make such decisions and take actions for the sake of efficiency and speed. Despite these gains, there are concerns about the rapid automation of jobs (even such jobs as journalism and radiology). A better understanding of attitudes toward and interactions...
‘Better Off, as Judged by Themselves’: A Comment on Evaluating Nudges
April 20, 2017
Many nudges are designed to make people better off, as judged by themselves. This criterion, meant to ensure that nudges will increase people’s welfare, contains some ambiguity. It is useful to distinguish among three categories of cases: (1) those in which choosers have clear antecedent preferences, and nudges help them to satisfy those preferences (often by increasing “navigability”); (2) those in which choosers face a self-control problem, and nudges help them to overcome that problem; and (3) those...
April 20, 2017
Many nudges are designed to make people better off, as judged by themselves. This criterion, meant to ensure that nudges will increase people’s welfare, contains some ambiguity. It is useful to distinguish among three categories of cases: (1) those in which choosers have clear antecedent preferences, and nudges help them to satisfy those preferences (often by increasing “navigability”); (2) those in which choosers face a self-control problem, and nudges help them to overcome that problem; and (3) those...
The Artistic Side of Artificial Intelligence
April 15, 2017
Meet Patrick Tresset, a London-based artist. His art practice follows two main paths. On one hand, Tresset presents theatrical installations in which robotic agents are actors. He also crafts the computational systems driving the robots so that their behavior can be perceived as artistic, expressive and even obsessive. These systems are influenced by research into actual human behavior—more specifically, how humans make marks or draw, how humans depict other humans, how humans perceive artwork, and...
April 15, 2017
Meet Patrick Tresset, a London-based artist. His art practice follows two main paths. On one hand, Tresset presents theatrical installations in which robotic agents are actors. He also crafts the computational systems driving the robots so that their behavior can be perceived as artistic, expressive and even obsessive. These systems are influenced by research into actual human behavior—more specifically, how humans make marks or draw, how humans depict other humans, how humans perceive artwork, and...
IBM Watson using Blockchain to protect Electronic Medical Records (EMRs)!
April 9, 2017
Computerworld announced that “IBM’s Watson Health artificial intelligence unit has signed a two-year joint-development agreement with the U.S. Food and Drug Administration (FDA) to explore using blockchain technology to securely share patient data for medical research and other purposes.” The January 11, 2017 article entitled “IBM Watson, FDA to explore blockchain for secure patient data exchange” included this plan for blockchain: IBM Watson Health and the FDA will explore the exchange...
April 9, 2017
Computerworld announced that “IBM’s Watson Health artificial intelligence unit has signed a two-year joint-development agreement with the U.S. Food and Drug Administration (FDA) to explore using blockchain technology to securely share patient data for medical research and other purposes.” The January 11, 2017 article entitled “IBM Watson, FDA to explore blockchain for secure patient data exchange” included this plan for blockchain: IBM Watson Health and the FDA will explore the exchange...
A.I. Versus M.D.: What Happens When Diagnosis is Automated?
April 8, 2017
“I’m interested in magnifying human ability,” Thrun said, when I asked him about the impact of such systems on human diagnosticians. “Look, did industrial farming eliminate some forms of farming? Absolutely, but it amplified our capacity to produce agricultural goods. Not all of this was good, but it allowed us to feed more people. The industrial revolution amplified the power of human muscle. When you use a phone, you amplify the power of human speech. You cannot shout from New York to California”—Thrun...
April 8, 2017
“I’m interested in magnifying human ability,” Thrun said, when I asked him about the impact of such systems on human diagnosticians. “Look, did industrial farming eliminate some forms of farming? Absolutely, but it amplified our capacity to produce agricultural goods. Not all of this was good, but it allowed us to feed more people. The industrial revolution amplified the power of human muscle. When you use a phone, you amplify the power of human speech. You cannot shout from New York to California”—Thrun...
The Robot Lawyers Are Coming (to Help, Not to Take Your Jobs)
April 2, 2017
There is no such thing as robot lawyers, and even if there were, they are not coming to take jobs away from human lawyers. Instead, lawyers should think about how best to work with and harness the potential of software and artificial intelligence to propel their practices forward while bridging the access-to-justice gap. Those were the main takeaways in a wide-ranging Friday morning panel discussion at ABA Techshow featuring Ross Intelligence CEO Andrew Arruda, IBM Global Chief Information...
April 2, 2017
There is no such thing as robot lawyers, and even if there were, they are not coming to take jobs away from human lawyers. Instead, lawyers should think about how best to work with and harness the potential of software and artificial intelligence to propel their practices forward while bridging the access-to-justice gap. Those were the main takeaways in a wide-ranging Friday morning panel discussion at ABA Techshow featuring Ross Intelligence CEO Andrew Arruda, IBM Global Chief Information...
Wolters Kluwer Brings Machine Learning to Legal Invoice Analysis
April 2, 2017
Corporate legal departments and insurance claims organizations that receive large numbers of outside-counsel invoices now have a new tool available to them to help review invoices and ensure that they accurately and consistently adhere to billing guidelines. Wolters Kluwer ELM Solutions today launched LegalVIEW BillAnalyzer, a service that combines machine learning and other advanced technologies with human expertise to help ensure compliance with billing guidelines and achieve savings in legal...
April 2, 2017
Corporate legal departments and insurance claims organizations that receive large numbers of outside-counsel invoices now have a new tool available to them to help review invoices and ensure that they accurately and consistently adhere to billing guidelines. Wolters Kluwer ELM Solutions today launched LegalVIEW BillAnalyzer, a service that combines machine learning and other advanced technologies with human expertise to help ensure compliance with billing guidelines and achieve savings in legal...
