This case focuses on the Virtual Mediation Lab, an organization that hosts online mediation sessions through video, allowing parties in a dispute to converse through a mediator. They also mentor and instruct those new to the mentoring profession.

We met with Giuseppe Leone, the founder of Virtual Mediation Lab, to discuss what his company does, why they use Zoom, and what they love about it.

Leone had been using another product, but when he tested Zoom he was sold. Why? Because Zoom meets his needs for quality and privacy-protection:

• A quick and easy solution means that each party has a better overall experience.
• Mobile device support gives users flexibility.
• Screen sharing with annotation makes the process of looking through documents all the more easy.
• The protection of anonymity in invitations and private meeting rooms is valuable for mediation sessions.
• High-definition audio and video streams allow parties to feel truly present at the mediation, minus the discomfort of having to dispute while physically together.
• Reliable and fast support helps things to get done quickly.

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