Penn also emphasized the importance of process in the context of improving the workflows of her lawyers. She showed a pyramid where the wide base of Process Improvement held up everything else, including the smallest tip at the top where law and legal strategy came into play. She illustrated this by sharing a picture of a whiteboard with colored Post-It notes neatly arranged mapping out a process during a meeting with one of her firm partners. After they completed that mapping exercise, the partner was overjoyed with seeing the entire process in a visual construct, and based on that the firm was able to streamline similar engagements because they could all see the process and recognize how pieces and parts could be automated.

Another interesting talk came from Joe Green who is a senior legal editor at Thomson Reuters Practical Law. Green introduced the room to the concept of “instructional design,” which he suggested could help to bridge the gap between legal practice and legal education.

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