In the wake of three devastating hurricanes this season, many carriers and vendors used drones and airplanes to assess structural storm damage in several states. The use of aerial imaging combined with machine learning has led to speedier claims resolution, according to industry experts.
A recent KPMG survey of more than 300 senior insurance executives addressing the recent hurricane impact, said the two biggest challenges facing insurers, are the difficulties in assessing property damage, as well as managing customer expectations and awareness of coverage. To improve claims efficiency and communication with customers, insurance executives cited the use of drones as one of the technologies they will utilize to help quickly settle claims.
“The insurance industry has been doing a great job embracing technological innovation,” said Laura Hay, National Insurance Leader, KPMG LLP. “The recent hurricanes will present an opportunity to showcase some of the advancements made in assessing damages and rapidly settling claims.”
