In 2011, a computer gained fame as a celebrity. Its name was Watson*, of IBM. This was right after taking part in a very popular Q&A show on American TV (Jeopardy), in which Watson, with its ability to understand our language using only information recorded in its memory, and working offline, managed to successfully overcome two of the best Jeopardy players from past shows. Watson used Artificial Intelligence (AI) for this challenge.

From there, AI has been increasingly discussed and applied in several walks of life and has grown tremendously, revolutionizing the traditional models of decision making, as well as the 21st century job market. Nowadays, there are two recurring questions regarding Artificial Intelligence that are very difficult to be answered: How far will humans interact with machines? And until what point humans can be replaced?

 

Finally, some field experts state that, in general terms, AI will be able to replace approximately 45% of the activities performed in almost every industry and it is pointless to deny this irreversible reality. Online Dispute Resolution platforms using AI will only tend to increase and improve in the future. Mediators, as every other service professional, must see AI as another professional tool and use it to their advantage as, fortunate enough, our ability to create empathy, evaluate and understand cultural elements, manage human behavior (among several other set of skills and abilities) will remain irreplaceable (at least in the foreseeable future).

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