Use the other person’s name because it makes them feel that you are sincere and paying attention.
Let the other person make the decision. The author recounts buying her first car, including an expensive extended warranty. After hearing its features and a sales pitch, the dealer’s employee said the decision was up to her, and if she wanted it, the employee would do the paperwork. Bonander stated she felt empowered and liberated because (she thought) she was exercising her freedom without being influenced by others.
Tell the person why they should do something then provide instructions. By telling the person why they should take action (it’s in their interests) chances are better they will follow through and follow your directions. If the individual knows the reason for the action and its effects they are more likely to follow through to get the benefit (for themselves and others).