By Premonition, August 5, 2017
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The 2016 Competition and Markets Authority (CMA) report found that ‘the legal services sector is not working well for individual consumers and small businesses. These consumers generally lack the experience and information they need to find their way around the legal services sector and to engage confidently with providers’. Stating too that clients find it difficult to “make informed choices because there is very little transparency about price, service and quality”.
The CMA encourages regulators to promote the use of independent feedback platforms to help consumers understand the quality of service offered by competing providers, and “to facilitate the development of a dynamic intermediary market”.
