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Zurich Uses Robots for Personal Injury Claims Document Review
By Brenna Hughes Neghaiwi and John O'Donnell, Claims Journal, June 16, 2017
This post has been viewed 3,038 times.
This post has been viewed 3,038 times.
Zurich Insurance is deploying artificial intelligence in deciding personal injury claims after trials cut the processing time from an hour to just seconds, its chairman said.
“We recently introduced AI claims handling … and saved 40,000 work hours, while speeding up the claim processing time to five seconds,” Tom de Swaan told Reuters, after the insurer started using machines in March to review paperwork, such as medical reports. “We absolutely plan to expand the use of this type of AI (artificial intelligence),” he said.
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