There are many pieces to a successful negotiation or mediation but a critical one is communication. You need to effectively communicate your client’s goals and positions and take steps to try to get the other party to see things your way. Part of that communication is also effectively listening to the other party, understanding what the person is communicating verbally and non-verbally. Inc. magazine had a recent article listing steps which could improve your communication skills.
Speak to groups as individuals.
Talk so others will listen.
Listen so people will talk.
Connect emotionally.
Read body language.
Prepare your intent.
Skip the jargon.
Practice active listening.
Effective communication takes time and practice. Work on one or a few of these suggestions at a time. You won’t be able to improve with all of them simultaneously. Improving your communication skills is a work in progress and it will improve as you put time and energy into it.
