Email Tips

There are some techniques for managing email negotiations and for addressing the disadvantages. If you are negotiating with someone you have never met, consider establishing a personal relationship before you begin the back and forth by email. Studies have shown that even a simple phone call and the identification of some commonality can help with subsequent email negotiations.

Take care with each email. Take the time to read all the words and read them carefully before you respond so you do not misconstrue the intended message. Always consider whether there could be misinterpretation of tone or even of a delay in an email. Consider whether your own email could be better written to avoid being misconstrued. This is often especially true of humor which, although an important tool in building rapport and trust, can often be misunderstood in an email. In order to take the proper care, handle important communications from your office, not on the run from your mobile device. Never lose sight of the fact that each email may be forwarded and shared well beyond the intended recipient. Remember that although email is convenient and has advantages, there are times during the course of your negotiation when picking up the phone is the still the right choice.

Email negotiation is an important option and increasingly difficult to avoid entirely. It offers distinct advantages over other choices as long as negotiators make informed choices and as to when, where, and how they conduct their email negotiations.

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