Leading Through Conflict: How Successful Leaders Transform Differences and Opportunities
By , February 8, 2012
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Mark Gerzon begins this book by discussing the traits of three types of leaders: demagogue, manager, and mediator; he believes that the most successful model of leadership is the mediator. Gerzon then goes on to discuss eight essential tools for mediator-leaders to use in resolving conflict and leading others, including innovation, dialogue, and inquiry. He ends with a short Appendix, a quick-reference guide for mediators who find themselves in the midst of a crisis
