Sheila Heen, co-author of Difficult Conversations: How To Discuss What Matters Most, is providing expert advice in a series of columns on family and other kinds of conflicts. Here’s one of my favorite passages from this week’s column — she’s explaining some of the reasons people experience conflict so differently:
Emotional math. Everyone gets frustrated, resentful, disappointed, or even enraged with others on occasion. It may come out as shouting, sarcasm, snippiness, or simply a put-upon...
