Enjoy Mediation- A Mediation & ADR resource center: How To Be An Expert Facilitator http://www.enjoymediation.com/2011/07/how-to-be-expert-facilitator.html
ADR Times: Preventing the Death of Mediation http://www.adrtimes.com/articles/2011/7/26/preventing-the-death-of-mediation.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+ADR-Times-Articles+%28ADR+Times+%2F+Articles%29