Amazon started out as an online bookstore, but has since expanded into selling almost any physical goods you can think of. But the company believes a lot of the stuff people buy on Amazon are things they could actually use help assembling, installing, or learning to enjoy. “We have 85 million Amazon customers who have shopped for products this past year that often require a service afterwards,” said Peter Faricy, vice president for Amazon Marketplace. “Things like TVs, toilets, and sinks.” Today, the company is launching a new section in the US, Home Services, where customers can shop for professional help. It’s launching with 700 different services, from the ordinary to the esoteric, everything from installing a garbage disposal to renting you a goat herd that will graze away the unwanted vegetation on your property.
A big part of the sales pitch from Amazon is that they are doing the hard work of figuring out who you can trust. “We’re very excited to see if we can solve what today is a real pain point. It’s tough to quickly find someone who is qualified,” says Faricy. Amazon says it accepts an average of three out of every 100 service professionals in each metro area. It makes sure each business is licensed, insured, and passes a five-point background check, with a further six-point background check for each technician. You will never need to worry about hiring a sub-par goat grazer again.
The second half of Amazon’s promise is speed and transparency. The marketing materials claim it takes 60 seconds to buy a service, regardless of whether that is deck repair, house cleaning, or hedge trimming. “We really make something transparent for customers which is difficult today,” says Faricy. “We have standardized and prepackaged all of our service offerings. So you know exactly what is going to be done and how much it’s going to cost you, up front, no surprises.”
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