Getting a Bad Rap? Unconscionability in Clickwrap Dispute Resolution Clauses and a Proposal for Improving the Quality of These Online Consumer Products
By Lucille M. Ponte , February 8, 2012
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The online merchant should provide users with choices in their dispute resolution methods that reflect the merchant’s own dispute resolution options under the clickwrap terms of use. In the context of unconscionability, standard form contracts for consumers are not true contracts, but are more like products’ that should be required to meet basic standards of quality.
