Dispute Resolution & New Governance: Role of the Corporate Apology
By Michael B. Runnels, February 8, 2012
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This article discusses the modern corporate social responsibility (CSR) movement while emphasizing the importance of apology in improving corporate behavior. Because apologies play a central role in dispute resolution, the author suggests that adapting a New Governance approach, which encourages dialogue about regulatory principles from the perspectives of industry, CSR advocates, and shareholders, will incentivize the corporate apology and thus improve corporate ethics.
